FAQ

Questions? We have the answers

Here are some of the questions we’re frequently asked about home renovations.

If you don’t find the answers you’re looking for below, please contact us.

Where do I start?

Knowing where to start is a stumbling block for many people. Not knowing what you want or need can be stressful. We are here to help, and have been guiding our clients through the renovation jungle for decades.

The first step is to get a basic understanding of what you’re after and how we can help. We have a proven process that’s been developed to help you achieve best results. See our Contact Page for details.

We’re happy to discuss your project in person or over the phone.

How does your process work?

For a typical renovation project:

  1. Project overview
    We start by gathering key information about you and your project and then expand on this using our Project Questionnaire
  2. Initial Discussion
    We discuss your project broadly at our office or over the phone. We ensure we have a reasonable match between what you want/need and what we provide.
  3. In-home consultation
    Your designated Design Specialist meets with you on site or online. We conduct initial needs analysis, involving functional requirements, design direction, budget, structural restraints etc. We take photographs, measurements and other details as appropriate to needs.
    We will work out a basic estimate based on the above to make sure we are still on track before proceeding to design and quotation.
  4. Concept design & basic quote.
    Based on the discussions and information during the in-home consultation, our designer prepares a concept design and quote. Your design solution is presented to you at our offices with 3D visualization. The quote is based on the concept design and allowances for items that have not yet been finalised. During this meeting we can make adjustments to the design and specifications. Together we look at options for selections of various items.
  5. Design revision, interim selections and detailing.
    Some fine tuning (or even significant changes) to the design and specifications usually results from the presentation of the concept design. We implement these changes and add significant level of detail to the design, drawings and specification. The revised solution is presented to you at our offices or online if appropriate.
  6. Final documentation.
    After receiving your booking, we prepare the final drawings and specifications. This includes fully detailed plans, elevations and 3D representations as well as product specifications. Final costs are based on actual selections and final design.
    We confirm our agreement for the delivery of your project (Fixed Price Contract).
  7. Construction.
    With all the details sorted we can confidently proceed to turn the vision into reality. You sit back while our team takes care of everything.
  8. Enjoy
    When your project is ready for use, we hand it over to you to enjoy.
How soon can you start?

Once you choose to proceed with Brilliant SA, we will set a starting date and then stick to it!
This can be within 3-6 weeks for your standard kitchen or bathroom renovation, while larger or more complex structural projects usually require longer lead time.
Availability fluctuates throughout the year, so please advise us up front if you have a set timeline. We’ll do our best to meet your needs.

Want your project delivered before Christmas?
Spring is peak season for renovations and we recommend you start planning 3-6 months ahead for kitchen and bathroom renovations, with more time needed for all structural work requiring council approval

How long will it take?

This depends on your project.

Your contract will include an agreed commencement and completion date.
While simple projects can be completed in less than 3 weeks, most (single room) projects take 4-6 weeks to complete.  Larger, more complicated projects will take longer. Please discuss the likely duration of your project with your consultant.

Kitchens are custom made, delivered to site and then installed by our cabinetmakers, whereas bathrooms are mostly built in-situ.

It’s common for a bathroom project to have over 20 “tasks” involving 10 or more trades. The completion time will depend on the amount of structural work involved, the complexity of the project and construction method of the home. Extent of tiling work, types of shower screens and other custom made items all play a part. Solid construction requires more drying time than timber frame.

Custom fabrication of items that require site measure of a partially completed project will often add to the completion time of a project. Examples include many bench tops, toughened glass splashbacks and custom shower screens.

P.S. Beware of operators offering exceptionally short completion times, as these can only be achieved by compromising the integrity of your project. We will not compromise the integrity of a kitchen or bathroom designed to last decades for the sake of a couple of days drying time.

How much will it cost?

Costs vary enormously as every project is unique.  We’ll discuss this with you early in the process, to make sure we’re meeting your needs.  Costs depends on several factors, such as:

  • Whether the configuration of the room is being changed
  • The amount of structural work required
  • Specifications of the work that is required
  • Quality and cost of fixtures, fittings and finishes
  • Size of the room(s)

The typical bathroom renovation costs between $30,000 and $40,000
The typical kitchen renovation costs between $30,000 and $50,000
Laundries are typically between $15,000 aned $30,000

While base level projects can be less, luxury level projects can significantly exceed these costs.

Our project proposal will include all costs for completing your project, unless otherwise specified
We guarantee NO HIDDEN COSTS

Do I need a budget to start with?

It’s a good idea to set a budget early. If you’re unsure what that should be, we can help you.
You may have no idea or a distorted view of what things truly cost.

We believe it’s important both parties are open and honest about expectations and can give you a “ballpark” idea of cost after discussing your project. This becomes more accurate as we establish details.

Some people start the design process and for some strange reason, are afraid to disclose what they’re willing to spend.
We can help you much better if we understand the sort of money we’re working with.
If you have a preconceived idea of investment and return, let’s discuss it.
If you have a set budget, we can tell you what’s possible within that.
You can then decide whether you can find the extra money for the luxuries you really want.

How much deposit do you require?

We require a deposit of only 5% (Minimum $1,000) at time of booking, with no further payments until we start work.

Progress payments are then staged as your work progresses, with final payment due at or after practical completion.
(Payment schedules vary, depending on the nature and size of the project. Please ask us what applies to your project.)

External preliminary costs for design, engineering etc. are charged separately as they are incurred.

What is your Warranty?

We provide 10 Year Warranty against faulty workmanship and materials.

For this reason we only and people use contractors and supplier we trust to perform over time. You can relax knowing that our work will outlast our Warranty
Fixtures and fittings are covered by manufacturers’ warranties which generally range from 1-10 years, depending on the product and supplier. Please check the warranties on individual brands and items when making your product selections. Keep in mind that the warranty is only as good as the company behind it.

What happens if discover a fault of have a warranty claim?

One call to us is all it takes.
Even the best manufacturers and products will occasionally have issues that lead to warranty claims. How these are handled will determine the “the good, the bad and the ugly”.
If you bought the products through us, we will do all of the follow up work to ensure any issues are dealt with promptly and professionally. Likewise, in the unlikely event that any workmanship is found to be faulty, we will take charge of the situation and ensure the problem is fixed with minimum fuss.
We take great pride in this part of our service

What licence should my builder have?

An appropriate Builders Licence is required to carry out any building work in South Australia. The licences are specific and restricted.

Brilliant SA is fully licensed to carry out any residential, commercial and industrial building work not exceeding two storeys. Our Licence number is BLD169089

You should check that anyone you engage is appropriately licensed for ALL of the work they are proposing to undertake. Licence searches can be conducted here.

What insurances do you have in place?

We’re covered.
We carry Public Liability and Products Liability insurances that cover all our operations and Contract Works Insurance that covers all work we carry out. Professional Indemnity insurance covers all design and advice provided. Our staff members are covered by our insurances as well as WorkCover and other protections as required by law. Our sub-contractors are required to have (and provide proof of) own insurances. We will not leave you or our workers exposed to liabilities.

Additionally we take our Home Owners Warranty Insurance for all projects where such insurance is required.

We prefer peace of mind for all.

Who will be doing the work within my home?

Our team of trusted trades will expertly complete your project. Some are direct employees, while others are regular sub-contractors. All contractors have been carefully chosen and are required to have up to date licenses, insurances and police clearances. We only use trades who have proven themselves to be able to consistently deliver to our high standards. Most have been working for us for several years.

We take responsibility for all our workers, whether employees or contractors.

Will I have to stay at home to let trades in?

No, there is no need for that, unless you prefer to.

Your dedicated Building Supervisor will arrange for secure key storage and access code unique to your project. You’ll know when trades are due to attend through your Supervisor and have access to the project schedule in online client portal.

Your supervisor will personally visit your project and inspect work in progress most days.

After all, you hired us to run your job. We’ll look after it.

What security measures do you have in place?

Your Building Supervisor will discuss access and security with you at the pre-start visit.

We use uniquely coded key-safes for the safe on-site storage of keys. Only you and the relevant trades will know the location and code.
All our contractors are required to go through a vetting process before they can commence working for Brilliant SA. This includes Police checks, licence and registration checks, insurance checks etc.

Lastly, it’s personal judgement – If we weren’t comfortable with leaving them in our own homes, we wouldn’t send them to yours!

How will I know what happens from day to day?

We will give you a Project Schedule before we commence work. This is a guide to the process and will give you a good idea of what is being done, when and by whom. Some adjustment along the way is to be expected and your Building Supervisor will keep you posted as the work progresses.

Our online project management tool allows us to keep project information in one place. See more about the project management tool on the Project Login page.

Can you complete my project while I'm away?

Of course. Some clients choose to go on holidays or live elsewhere while the work is undertaken and return upon completion. We can also completely manage projects for clients interstate or overseas. Online communication tools and our Project Management System with client portal make this a very feasible option.

Do you do more than just bathrooms, kitchens and laundries?

Yes. We are fully licensed General Builders. As such we can handle any construction work.
We have chosen to specialise in high quality renovations that usually include kitchens and/or bathrooms.
We frequently carry out major and minor renovations and alterations associated with partial or full home renovations.

We can handle any construction work, but do not try to be everything to everyone.

“Complete Home Renovations”. We will transform a run-down house to a “better than new home” in as little as 8 weeks. That’s everything from strip-out and structural alterations to brand new kitchen, bathroom, laundry, bedrooms, air conditioning, hot water, paint, flooring and professional cleaning! With exceptional buying power, meticulous planning and a dedicated team, we can deliver outstanding service, quality and value.

We also carry out home extensions and other projects. As with all projects, we assess these on a case-by-case basis.

Do you carry out alterations and additions?

Yes, absolutely, and since alterations and additions cover a very wide scope and each project is unique, we deal with each enquiry on a case by case basis.

Talk to us about what you’re after and we’ll try to help. If we’re not the right fit for you, we’ll still try to guide you in the right direction

Do you build new homes?

No.

Our expertise and passion is high quality renovations for people who are seeking outstanding results.

I think my home may have asbestos. How do I find out, and do you remove it?

Many homes built prior to ~1985 will have asbestos. We will discuss likelihood of asbestos with you as we assess your project and arrange for testing as needed. Any asbestos needs to be professionally removed by licenced specialists. We will handle all removal procedures for you in accordance with legal requirements.

LET'S GET STARTED

Simply fill in the form below to start the process. We'll send you a reply email with further information.
x

SEND A MESSAGE

Submit your message below:
x
guaranteeQUALITY
GUARANTEE
We're open and adapting! Now offering online consultations. DISCOVER MORE
X